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Frequently Asked Questions

Q. How soon will I receive my order?

A. If you purchase with a CREDIT CARD...
Immediately upon payment authorization, you will be automatically connected to a page with links to download your file. This usually takes a matter of seconds for credit card orders. Check orders may take several business days for processing. If you have questions or difficulties visit the Credit Card Orders Download Instructions & Troubleshooting page HERE.

A. If you purchase through PAYPAL...
You are immediately sent an email confirming your purchase which includes a link to a product download page. This link is valid for only 48 Hours. If you have questions or difficulties visit the PayPal Orders Download Instructions & Troubleshooting page HERE.

NOTE: If you pay with an echeck, your product will not be delivered until your check clears through PayPal. This typically takes 3 to 5 business days.

The award certificate template will be delivered as a digital download.

Q. What is PayPal?

A. PayPal is an online payment processing service that allows members as well as non-members to make purchases with their credit card or checking account.

Q. Do I have to become a PayPal member to process my order?

A. No, you can make a standard credit card purchase or email purchase through PayPal without becoming a member.

For any additional information contact Customer Service.

Q. I get a "Error 98" message, what should I do?

A. This a protection device to protect against others using your "Back" button and getting to your credit card information. If you enter your information and the transaction is declined, you may have made an error in your data entry. You must go back to any of the site pages showing sample certificate icons and click the "download" or "credit card art" buttons to start the process over. These certificate samples are formatted in Microsoft Word.

Q. How does downloading work?

A. Downloading is the process of copying a file from a remote server to your computer.

How Does it Work?
It's just like copying a file from a floppy disk to your computer's hard drive. In this case the internet is used as the "cable" connecting the two computers and transmitting the information. A software utility called a "Wizard" allows you to specify where on your computer you want to place the file .

How Long Does It Take?
It depends on the size of the file and speed of your computer and internet connection. With a fast connection and a fast computer our downloads happen in seconds. Slow could take up to a minute or so.

Q. What if I encounter difficulties downloading my file?

A. Visit the Contact Us page for instructions.

Q. I downloaded the file and I can't find it. Where should I look?

A. If you ordered with a credit card, see instructions.
A. If you ordered via PayPal, see instructions.


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FAQ's about award certificates.