Award Certificate Center
Frequently Asked Questions

Q. How soon will I receive my order?
A. If you purchase with a CREDIT CARD...
Immediately upon payment authorization, you will be automatically connected to a page with links to download your file. This usually takes a matter of seconds for credit card orders. Check orders may take several business days for processing. If you have questions or difficulties visit the Credit Card Orders Download Instructions & Troubleshooting page HERE.

A. If you purchase through PAYPAL...
You are immediately sent an email confirming your purchase which includes a link to a product download page. This link is valid for only 48 Hours. If you have questions or difficulties visit the PayPal Orders Download Instructions & Troubleshooting page HERE.

Q. I get a "Error 98" message, what should I do?
A. This a protection device to protect against others using your "Back" button and getting to your credit card information. If you enter your information and the transaction is declined, you may have made an error in your data entry. You must go back to any of the site pages and click the "download" or "credit card art" buttons to start the process over.

Q. How does downloading work?
A. View details.

Q. What if I encounter difficulties downloading my file?
A. Visit the Contact Us page for instructions.

Q. I downloaded the file and I can't find it. Where should I look?
A. If you ordered with a credit card, see instructions.
A. If you ordered via PayPal, see instructions.

Q. What is PayPal?
A. PayPal is an online payment processing service that allows members as well as non-members to make purchases with their credit card or checking account.

Q. Do I have to become a PayPal member to process my order?
A. No, you can make a standard credit card purchase or email purchase through PayPal without becoming a member.

For any additional information contact:
Customer Service

Award Certificates - FAQ