Award
Certificate Center
Frequently Asked Questions
Q. How
soon will I receive my order?
A. If you purchase with a CREDIT CARD...
Immediately upon payment authorization, you will be
automatically connected to a page with links to download
your file. This usually takes a matter of seconds for credit
card orders. Check orders may take several business
days for processing. If you have questions or difficulties
visit the Credit Card Orders Download Instructions & Troubleshooting
page HERE.
A. If you purchase through PAYPAL...
You are immediately sent an email confirming your
purchase which includes a link to a product download
page. This link is valid for only 48 Hours. If you have
questions or difficulties visit the PayPal Orders Download
Instructions & Troubleshooting page HERE.
Q. I get
a "Error 98" message, what should I do?
A. This a protection device to protect against
others using your "Back" button and getting to your credit
card information. If you enter your information and the transaction
is declined, you may have made an error in your data entry. You
must go back to any of the site pages and click the "download"
or "credit card art" buttons to start the process over.
Q. How
does downloading work?
A. View details.
Q. What
if I encounter difficulties downloading my file?
A. Visit the Contact Us page for instructions.
Q. I downloaded
the file and I can't find it. Where should I look?
A. If you ordered with a credit card, see instructions.
A. If you ordered via PayPal, see instructions.
Q. What
is PayPal?
A. PayPal is an online payment processing service
that allows members as well as non-members to make purchases with
their credit card or checking account.
Q. Do I
have to become a PayPal member to process my order?
A. No, you can make a standard credit card purchase
or email purchase through PayPal without becoming a member.
For any additional information contact:
Customer Service |